Enterprise Services
For enterprises requiring a higher level of business support and technical assistance, our Enterprise Service is designed to ensure businesses can take full advantage
of the automation, extensibility and integration capabilities of WHMCS.
Extended Technical Support
Access to additional levels of technical support such as priority ticket support, direct email support and ticket escalation.
Dedicated Account Manager
Have a dedicated Account Manager as your single point of contact for services and support.
Technical Consultation and Account Management
Proactive planning and strategic guidance with our development and management team.
Phone
Consultations
Access to on-demand or regular scheduled phone consultations with our support engineers for Premier Enterprise customers.
Setups & Migration Assistance
Our team can help ensure a smooth setup and migration to help you get up and running quickly with WHMCS.
Upgrades
Assistance
Plan and execute a successful upgrade with minimal disruption with the help of our professional services team.
Unlimited Development License
Unlimited free internal installations for development and testing.
Enterprise
SLA
An enterprise SLA suited for a business-critical application.
Tailored Enterprise Package
We can tailor a custom package that could include team training, development consultation, custom development and more.
We have a range of standard Enterprise packages designed for businesses of all sizes
and can also tailor a custom package to suit your specific businesses needs.
| Standard | Extended | Premier | |
|---|---|---|---|
| Email Support |  |
|
|
| Priority Support | Paid | Included | Unlimited |
| Guaranteed SLA |  |
Limited | |
| Dedicated Account Manager | |
|
|
| Direct Email Support | |
|
|
| Premier Support Access* | |
Paid | Included |
| Resolution SLA | |
|
|
| Phone Support | |
|
|
| Priority Escalation | |
|
|
| Development Licenses | 1 | Unlimited | Unlimited |
* Premier Support gives you direct access to our support engineers for faster resolution of issues, as well as priority escalation when needed and guaranteed SLA’s for response and resolution.
"WHMCS MarketConnect has allowed us to grow our business quickly through our existing customer base by offering relevant upsells and additional services during the order process. The automation of WHMCS MarketConnect is very important to us as it allows us to concentrate on our core offering instead of spending valuable time manually provisioning and managing additional services."
Jeffrey Mattingley, Managing Director, JustHostMe Limited.
"Since browsers made SSL a priority for websites, and a further focus on security products, we have managed to create a new stream of revenue. The fact an entire product range obtainable through Marketconnect can be fully activated without additional input (Fully automated) is a bonus point. The pricing is very competitive to a point that profit margins are very healthy. The automation is very much on point, the activation is brilliant and products range blends in seamlessly."
Edson Khorommbi, Director, HostCow
"MarketConnect has simplified up-selling additional services to our web hosting customers. Seamless integration into the checkout process is amazing!"
James Griffin, Owner, GriffinHosting.com Web Services
"Leveraging WHMCS MarketConnect to improve customer experience and generate extra revenue is effortless. Its a smart and intuitive way to quickly provide the extra tools and services our customers demand without the Fuss."
Frank, Jolly Leaf
"Marketconnect has helped upsell to more than 70% of my customers with no ongoing work. I set up the offer and its all automated from there."
Nik Rivas-Barnao, Web Complete
"MarketConnects integration for SSL has increased our SSL revenue 10x."
Adam Bryner, CEO PeoplesHost
